Terms & Conditions

PRICES AND TAXES

Orders within the EU
All prices include VAT charged at the current rate of 15% where applicable and this is chargeable on all orders within the European Union.

Orders outside the EU
For orders outside the EU, this amount will be deducted from the cost of the goods only if the country of destination is correctly selected (Channel Island customers should select Channel Islands from the country field, NOT UK). Destinations outside the EU may be subject to import duty. These are not included in our prices and are the responsibility of customers to pay on or after receipt of goods.

RETURNS AND REFUND

If for any reason you wish to return any items from your order, please do so within 28 days of receipt and in resalable condition for either a full refund of the value of the goods or an exchange. Refunds are normally processed within 7 days of receipt.



Faulty goods
If you receive goods which are faulty or have been damaged in transit, please let us know straight away and we will either offer you a full refund or replace the goods at our cost.

Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt.

Your statutory rights
Our guarantees are provided in addition to your statutory rights as a consumer.

CANCELLING AN ORDER
If you wish to cancel your order email us on cancel@aramazu.com

Cancelling despatched goods
If the goods have already been despatched please re-package them in resaleable condition and return them to us at your cost. Please be aware that proof of posting is NOT proof of receipt and for this reason we recommend you use a signed-for insured service. We will refund the total amount of money paid by you for the goods, less any costs to collect the goods if you do not send them back to us. We will refund you as soon as possible and in any case within 30 days of us receiving your notification.



PRIVACY POLICY
Data Protection Act 1988.
Skyla Publishing Limited, creators of Aramazu has a Privacy Policy. We only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We aim to safeguard the privacy of all our users while providing a high quality of personal customer service.

Our systems collect your name, address and buying information at the point you make your order so that we may process your order in the best possible way.

Checking your details
You can check the information that we hold about you by emailing us at info@aramazu.com

How we use your details
We may make names and addresses available to other companies who may also have products that would be of interest. If you would prefer us not to do this please tick the box when prompted to do so or contact us at any time. Please allow 12 weeks for your request to pass through to third parties. We will NEVER pass on email addresses, telephone numbers or Credit Card details.


Cookies
Our web site uses cookies to enable us to process your order and help with registration details. You can disable cookies, (www.aboutcookies.org) however the Aramazu shopping basket, in common with most other e-commerce sites will not operate if you have cookies turned off.

Our Email Policy
We do not send out unsolicited e-mail. We may send e-mails to people who have bought from us in the past with offers and new products information.. Please let us know if you wish to removed from the list. We will NEVER pass on email addresses, telephone numbers or Credit Card details.